Help & FAQ
Mother Pam has answers.
What’s included, how booking works and what to expect, for fall porches, winter, planters and businesses.
Winter and Christmas
See the Winter CollectionHow does the winter reservation work?
A $150 deposit holds your installation week, from the week of November 9 through the week of December 14. It comes off your final total, and it’s refundable if nothing fits. When the Christmas menu is out, you choose your package and we confirm the details.
What can you decorate for the holidays?
Front porches and entrances, Christmas trees, planters and urns, and the details: wreaths, garland and mantels. Packages are sized by entrance, and bigger projects, like a whole house, are quoted.
When are winter installations?
From the week of November 9 through Thursday, December 17. Christmas booking closes Monday, December 7, so we have time to gather the materials.
Booking and installation
Plan when to decorate for fallWhen is my porch booked?
You’re booked once your first payment goes through at checkout. Mother Pam then checks your address, porch, materials and window before confirming your installation date. If we can’t do your installation, we refund everything you paid.
Do I need porch photos to book?
No. You don’t need photos to book. Mother Pam may ask for more detail if safe placement needs a closer look.
How do the two payments work?
Your first payment is 50% of the package, extras and optional pickup, plus the part of the tax shown at checkout. You’ll see the exact total and both payments before you pay. With your separate authorization, we charge the remaining balance once, 72 hours before your confirmed installation date and time, and we’ll tell you the date and amount first.
When will I know my exact installation date?
After you book. You choose a range of dates at checkout, not an exact day. Mother Pam looks over your order and window, then sends you your installation date. If you need the porch ready for a specific date or cannot give us access on certain days, email hello@motherpamsporches.com before booking so we can check the date and access needs with you.
Do I need to be home?
You can get on with your day. Leave the agreed area clear and accessible, and tell us about gates, pets, alarms, delicate surfaces, and access restrictions beforehand. We’ll send a photo when the display is finished.
What happens if the weather changes our plans?
We may move the installation when conditions make the work unsafe or likely to damage the property or display. Weather-related changes are free. If the offered date is outside your preferred window and you do not accept it, you may cancel for a full refund. Read the weather and access terms.
Can I cancel or change my date?
You can cancel for a full refund until 11:59 p.m. Eastern Time on the third calendar day after the first payment succeeds; the payment day does not count. Your confirmation shows the exact deadline. Later cancellations follow the customer terms, with separate rules for pickup.
You may request one date or window change at no charge, subject to availability. Once an exact date is confirmed, request the change at least 14 calendar days beforehand. A later or second request may not be available. Email hello@motherpamsporches.com and read the full cancellation and date-change terms.
Packages and materials
Compare the fall packagesWhat does the piece count include?
Every pumpkin and gourd, from larger anchors to smaller pieces. The count includes mixed sizes; it is not a count of carving-size pumpkins alone. Plants and straw bales are separate package inclusions.
Are all the pumpkins carving-size?
No. Each package includes pumpkins and gourds in mixed sizes, from larger pieces to smaller accents.
What else comes with each package?
Design, sourcing, delivery, and installation are included. The Statement includes 1 seasonal plant, The Envy includes 2, and The Estate includes 3. Natural materials are selected and inspected for display quality. Plant colors and sizes vary with the season. The amount and arrangement of straw depend on your porch and the space it can safely hold.
How many straw bales come with each package?
The amount depends on your porch, steps, door swing and walking space. We include straw where it can be placed safely and talk through any needed adjustment with you before installation.
Can I choose the colors?
Tell Mother Pam what you like and what you’d rather skip: classic orange, pale neutrals, mixed heirloom colors, or something else to consider. She works with your house and the available harvest. Exact varieties, shades, and sizes can vary.
What substitutions might be made?
Pumpkins are a harvest, so exact varieties and colors can change, and plant colors and sizes can too. Cornstalks, true minis and ornamental gourds depend on availability. If something runs short, Mother Pam uses comparable pieces that keep your package’s scale and look.
Can I add something extra?
Yes. Cornstalk Framing is $75; the Botanical Pair is $95 with The Envy or The Estate; the Small Second-Space Accent is $149; and the Full Second-Space Vignette is $349. Prices exclude tax. Fixed-price extras require a base package and the same address and installation visit. See the package page for dimensions, inclusions, and availability.
Planters
See the plantersCan you plant my own window boxes and pots?
Yes. We fill your own window boxes, pots and urns, priced by size from $300. Old plants come out, the soil gets refreshed and we plant for the season. Send us a photo, and we’ll do them with a porch package or on their own.
What if my container is bigger than your sizes?
Text a photo to (513) 650-7683 or email it to us, and we’ll quote it before we plant.
Do you plant containers for winter, too?
Yes. Winter planters use the same price list, filled with evergreens, branches and berries. They come with the Winter Collection.
Businesses
See business stylingDo you style businesses?
Yes. Storefronts, offices and practices, arranged around doors and walking paths. In the fall they can book any porch package; holiday décor for businesses is quoted for your space.
How do I get a quote for a bigger project?
Email hello@motherpamsporches.com with a few photos and what you have in mind: a whole house, several rooms or a business. We’ll put together a plan and a price.
Care and pickup
Read the pumpkin care guideIs season-end pickup included?
Pickup is optional and priced separately: $150 for The Statement, $175 for The Envy, $225 for The Estate, before tax. Add it when you book if you would like Mother Pam to return and remove the materials we supplied that are still in the area we decorated. Your own decorations stay.
What does pickup cover?
We arrange a date at the end of the season to remove and dispose of the materials we supplied that are still in the area we decorated. Your own decorations stay. Pickup does not include ongoing maintenance, porch cleaning, raking, or landscaping. The materials belong to you after installation; they are not rentals.
What if something looks wrong after installation?
Email hello@motherpamsporches.com if something appears damaged, pieces seem missing, the display does not match the package, or you think the work damaged your property. Send photos within 48 hours if possible. You can still contact us if you discover a concern later.
We review the order, photos, work, and conditions before deciding what happened. If our materials or work caused the issue, we’ll offer an appropriate solution, such as an adjustment, comparable replacement, or refund of the affected part. The 48-hour photo request does not remove your rights. Read the full installation-quality terms.
Can pumpkins leave marks?
Natural materials can release moisture and mark wood, paint, concrete, stone, and other surfaces. Tell Mother Pam about delicate or recently finished surfaces before installation. We use reasonable care and remain responsible for direct property damage caused by a failure to use that care. Read the surface-care terms.
Can I carve or move the pumpkins?
The materials are yours. Carving or rearranging them can affect lifespan, clearances, and stability. Never carve a supporting piece. Move only loose pieces you can safely handle; ask for help with heavy or unstable groupings.
You do not need permission to safely remove a leaking, moldy, collapsing, or significantly soft piece. Do not wait for pickup. Safe removal does not, by itself, prevent an installation-quality review.
Will everything last all season?
Pumpkins, gourds, and plants are perishable. Weather, starting condition, exposure, and wildlife affect how long they stay attractive. Mother Pam does not guarantee a particular lifespan, squirrel protection, or season-long replacements. Routine monitoring, watering, and refresh visits are not included.
Check the display regularly and safely remove deteriorating pieces promptly. Keep people and pets clear of heavy or unstable items and contact us for help.
Service areas
See where we installWhere does Mother Pam install?
Greater Cincinnati and Northern Kentucky, north to Oxford and Waynesville. See Service areas for the communities we serve and how to check your address.
What if my neighborhood is not listed?
Email hello@motherpamsporches.com with your address so we can check it. There is no travel charge inside the area we serve. See Service areas for more details.
Already booked?
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A real person can help
Still have a question?
Email us about a package, your porch, timing or a booking you already have, and we’ll reply with the next step. Or call (513) 650-7683.
