Christmas 2026 order terms

Who you are buying from

Your seller is NIK & KY VENTURES, LLC d/b/a MOTHER PAM’S PORCHES. You can write to us at hello@motherpamsporches.com or 2511 Essex Pl, Suite 272, Cincinnati, OH 45206.

Your order is the Christmas porch package, door type, optional lights and pickup, and any planters, window boxes or individual decorative accents shown at checkout, at the address you give us. You’re buying these materials and the installation; they aren’t rentals.

Your booking and installation week

Your booking is confirmed when your first payment succeeds. You choose an installation week; we’ll contact you to set the exact day. Christmas installations run from Wednesday, November 18 through Thursday, December 17, 2026.

If we can’t install at your address or during your week, we’ll tell you as soon as we know. You can move to another open week or cancel for a full refund of everything you paid.

Payments

Before you pay, checkout shows every item, the sales tax, the total, the amount due today and the remaining balance. Sales tax is calculated once, on the whole order, when you book.

You pay half of the total, including tax, when you book. The other half is charged to the card you save with Stripe seven days before your installation day. We’ll confirm your installation day, the remaining amount and the charge date with you before it’s charged. If your installation day changes, the charge date moves with it.

If the last day of your installation week is less than seven days away when you book, the full amount is due when you book. If we set your installation day less than seven days away, the remaining balance is charged when we confirm the day with you.

If a charge fails or needs your bank’s approval, we’ll send you a secure payment link. Installation waits until the balance is paid, unless we agree otherwise in writing.

No surprise charges

The price you book is the price you pay for the porch and anything else you chose at checkout. If you’d like more decorating or something custom, we’ll quote it separately and add it only if you say yes. Photos you send help us plan your porch. The one difference we might confirm after booking is for a container bigger than our largest listed size (see Planters and window boxes below), and you choose whether to pay it.

If your entrance or containers need something different from what you booked, we’ll tell you before we buy anything. You choose: add it at the price we show you, keep the order as booked, or cancel that part for a refund of what you paid for it. We never add a charge without your yes.

Cancellations and refunds

You may cancel for a full refund until 11:59 p.m. Eastern Time on the third calendar day after your first payment succeeds. We don’t count the day you pay. For example, if you pay on Monday, the deadline is Thursday at 11:59 p.m. Eastern Time. Your confirmation shows your exact deadline.

After that deadline, your first payment is nonrefundable, because we buy fresh greenery and materials for your porch. If you cancel before the remaining balance is charged, we cancel that balance and never charge it. Once the remaining balance is charged, it is nonrefundable too. Pickup has its own rule below.

If we cancel because we can’t provide your order, we refund everything you paid. These terms don’t take away any longer cancellation right you may have under the law.

To cancel, email hello@motherpamsporches.com. We’ll confirm the cancellation and any refund in writing. Stopping a future charge doesn’t, by itself, complete a cancellation or refund.

Changing your installation day

You may ask for one change to your week or installation day at no charge. After we set your day, please ask at least seven calendar days ahead. We can’t promise a particular new day, because it depends on the schedule and on when fresh materials arrive.

A second change, or a request with less notice, may not be available. If you decide to cancel, the cancellation rules above apply.

A change we make because of weather or unsafe conditions is free and doesn’t use your one change.

Weather, access and hanging

We may move an installation if weather, ice or another condition makes the work unsafe or likely to damage your property. We’ll offer the next reasonable day. If that day falls outside your installation week and you don’t accept it, you may cancel for a full refund.

You don’t need to be home. Please make sure we can safely reach the entrance and tell us about gates, alarms, pets, parking, delicate or freshly painted surfaces, loose railings or anything else we should know.

The finished porch leaves your door, steps, handrails and walkway usable.

We hang garland and wreaths with clips and hooks suited to your door and trim. We’ll ask before using any screws, and we only use them with your OK. We work from a stepladder: rooflines and high work aren’t included.

Fresh greenery, lights and what you keep

Fresh greenery is natural and perishable. It looks its best for about four to six weeks outdoors, depending on sun, wind and weather. We don’t offer freshen-up or replacement visits, and we can’t promise a particular lifespan.

Lights use a suitable outdoor outlet when one is nearby and battery power otherwise. We include the first batteries. Batteries may need replacing during the season; battery changes and return visits aren’t included.

Because greenery and decorations are natural and seasonal, the exact greens, trimmings, colors and sizes will vary. We keep the overall scale and look of what you booked.

The live trees, the mat and the reusable decorations, such as the bow, are yours to keep. Live trees in containers need water like any potted plant. We don’t store decorations between seasons.

Installation quality and your property

We choose display-quality materials and install them with care. Please contact us if something looks damaged at installation, you think something is missing, the finished porch doesn’t seem to match what you ordered, or you think the installation may have damaged your property. If you can, email photos within 48 hours so we can review what happened. Contacting us doesn’t mean the cause has already been decided. If our review reasonably shows the concern came from materials we supplied or work we did, we’ll offer an appropriate solution, such as adjusting the display, replacing comparable materials or refunding the affected part of the order. You may still contact us if you notice a concern later. The 48-hour request doesn’t take away any rights you have under the law.

Fresh greenery can release sap or moisture, and clips and hooks can mark some surfaces. Please tell us about delicate or recently finished surfaces before installation. We use reasonable care, but we can’t promise every surface will be unchanged. We remain responsible for direct property damage caused by our failure to use reasonable care. This doesn’t take away any rights you have under the law.

Planters and window boxes

We fill the pots, urns and window boxes you already have: the greenery, design, installation and clearing out the old plants. For pot arrangements, you can add a standard planter supplied by Mother Pam for $150 per container, before tax. Supplied planters are yours to keep. Window boxes use your own containers.

If a container is bigger than our largest listed size, it’s booked at our largest size. Text a photo to (513) 650-7683 or reply to your confirmation email, and we’ll confirm any difference before planting. If you’d rather not pay a difference, we’ll agree on a smaller planting that fits what you paid, or refund that planter. We don’t charge your remaining balance until we’ve settled it with you.

Optional after-Christmas pickup

Pickup is optional and priced separately. After Christmas, we arrange a date with you, take down the porch display and remove the fresh greenery. The trees, mat and reusable decorations stay with you.

If your order is canceled before installation, pickup is canceled too, and we refund anything you paid toward it, even if the rest of your payment is nonrefundable. After installation, you may cancel pickup until we confirm the pickup date, and we’ll refund anything you paid toward it. After that, the pickup payment is nonrefundable unless we cancel the pickup.

Northern Kentucky

For a Northern Kentucky address, checkout sends an installation request instead of taking a payment. Nothing is charged and your week isn’t held. If we can come to you, we’ll email an invoice to book, and these terms apply once it’s paid.

Card permission

I authorize NIK & KY VENTURES, LLC d/b/a MOTHER PAM’S PORCHES to save the card I use today securely with Stripe and charge it once for the remaining balance shown for this order, seven days before my installation day. You’ll confirm the installation day, the remaining amount and the charge date with me before it’s charged. If my installation day changes, the charge date moves with it. If the day is set less than seven days away, the remaining balance is charged when you confirm it. This is not a subscription, and my card won’t be used for anything else without my permission.

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